Frequently Asked Questions

Got a question? We’ve got your back (and your front).

Contact & Support

How can I reach Bruce Boxers?
We’re here to help — no awkwardness, just support.
📧 Email us anytime at support@bruceboxers.com

When will I hear back?
We aim to respond within 24–48 hours.

Sizing & Availability

How do I choose the right size?
Check the size chart on each product page. If you're between sizes, we recommend sizing up for added comfort.

My size is out of stock. What now?
Hit the “Notify Me” option on the product page, enter your email, and we’ll let you know the moment it’s back.

Leakproof Technology

How do Bruce Boxers stop leaks?
Every pair features our 4-layer FluidDry™ system:

  • Pulls moisture away from your skin

  • Locks in leaks

  • Blocks leaks from escaping

  • Feels like regular boxers — no bulk

Are Bruce Boxers reusable?
Absolutely. They’re washable and made to last — no more tossing pads or wasting money.

What materials are used?
We use premium cotton with a touch of stretch for comfort and breathability.

Can I wear them every day?
Yes — Bruce Boxers are made for daily use, whether you're dealing with leaks, staying fresh, or just want backup.

What about workouts?
Yes, they hold up. Our breathable design keeps you dry during exercise without adding weight or friction.

Orders & Payments

What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order?
Orders are processed quickly. You have 1 hour after placing an order to cancel. After that, it’s already in motion — but we do offer returns if needed.

Will I get an order confirmation?
Yes, right after checkout — plus a tracking email when your order ships.

What if I gave the wrong shipping address?
Email us at support@bruceboxers.com ASAP. If it hasn’t shipped yet, we’ll do our best to fix it.

Shipping & Delivery

Where do you ship?
Right now, we ship only within the USA.

How much does shipping cost?
Shipping is free on all U.S. orders — always.

How long does shipping take?
Processing takes 1–3 business days. Shipping typically takes 4–7 business days depending on your location.

How can I track my order?
Once it ships, we’ll send you a tracking number via email.

Haven’t received your order?
Check your spam folder for the shipping email. Still nothing? Contact us at support@bruceboxers.com and we’ll sort it out.

Returns & Exchanges

What’s your return policy?
You have 14 days from delivery to request a return. Items must be unworn, unwashed, and in original packaging.

Do you offer free returns?
Return shipping is not included. You’ll cover the return shipping costs.

How do I start a return?
Email us at support@bruceboxers.com with your order number and reason for return. We’ll send step-by-step instructions.

When will I get my refund?
Refunds are issued within 10 business days of us receiving and inspecting your return.

What if I receive a damaged item?
Send a photo and your order info to support@bruceboxers.com. We’ll replace it — no hassle.

What if my order doesn’t fit?
No problem. With our Perfect Fit Guarantee, if your first pair doesn’t fit, we’ll send a replacement free of charge — no return required.

Still Need Help?

No judgment. No awkwardness. Just answers.
📧 Email us anytime at support@bruceboxers.com

We're here to make sure your Bruce Boxers experience is smooth, comfortable, and leak-free.